• We participate in the Minnesota Hospital Association's Patient Safety Registry. This provides us with the latest safety information from around the state.

• We encourage you, your family, and staff to speak up if there is a safety concern.

• It is our policy to be open and honest with you and your family by informing you of the potential results of your care, including unexpected results.

• We encourage you to designate a family spokesperson to help communication with your family and the health care team.

• We encourage you to complete a satisfaction survey. We survey our patients to learn about their hospital stay experience. We review these surveys and make changes as a result of your comments.

• We welcome the opportunity to discuss the care you receive. If you have comments, questions, or concerns, please contact us.

• Individuals are encouraged to contact Madelia Community Hospital management regarding any concerns about patient care and safety in the hospital that the hospital has not addressed.  If the concern continues, you may contact the Joint Commission on Accreditation of Healthcare Organizations, One Renaissance Boulevard, Oakbrook Terrace, Illinois  60181 or Phone 800-994-6610