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Clinic: 507.642.5200
Urgent Care: 507.642.3255
Hospital: 507.642.3255
121 Drew Ave SE, Madelia, MN 56062

Frequently Asked Questions: Patient Portal

Getting Started on the My Health Patient Portal

Find answers to the questions below by clicking HERE

How do I get signed up for the portal?
I haven't seen the invitation for the portal yet or was one not sent?
What is my invitation code?
I want to add my children to my account.  How do I do that?
What happens to my child's portal account after they turn 13?

Viewing and Using the My Health Patient Portal

Find answers to the questions below by clicking HERE

Why can't I view my labs?
Do I need to keep checking my portal to see when my notes and labs will be added?
How can I communicate with my provider or their staff through the portal and when can I expect a response from my provider?
Do I need to keep checking my portal to see when I get a reply from my provider?
Can I pay or view my bill through the portal?
Can I make or change an appointment on the portal?
Can I request a prescription refill?
What do I do if I have concerns about the content of my records or there is incorrect information?

Troubleshooting the My Health Patient Portal

Find answers to the questions below by clicking HERE

I don't remember my username or password. What do I do?
Why does my account have nothing showing?
I changed my e-mail address and tried logging into the portal.  Why can't I see my information?
I had an e-mail address that was hacked into. I now have a new email address and would like to use that to sign into the portal. What do I do?
Why can I get into my account with no problems when I use my computer, but I can't access it on my phone/tablet?